General terms and conditions
Every customer is deemed to be familiar with our general terms and conditions of sale and payment and to accept them. Even if the purchase conditions apply, unless otherwise agreed in writing in advance.
Every customer has the choice of 3 languages for processing his order, namely: Dutch, French and English. The language that the customer prefers will be used for processing the transaction.
Company details
PerfectLights BV
Kruisbeeldstraat 72
9220 Hamme
Belgium
+3252895221
[email protected]
VAT number: BE0779447854
Products
We offer lighting products ranging from lighting fixtures to lamps.
Orders
Orders are accepted subject to reservation and executed according to our possibilities.
The customer can obtain written confirmation of the order upon request.
The goods are sold and considered accepted in our offices and warehouses, regardless of the place, method or conditions of delivery.
Advances on orders in our showroom will not be refunded, see Art. 1590 of the Civil Code: If advance money has been given with the promise of sale, each of the contracting parties is free to waive the promise of sale: He who has given the advance money, by keeping it. And he who has received the advance money, by returning it double.
Any costs incurred for shipping are borne by the customer.
Please note that the colours of products in photos on the website may sometimes differ slightly from the actual product colours.
Prices
The prices as stated online are binding, unless there is a case of force majeure.
The prices on our website always state whether they are inclusive or exclusive of VAT. The settlement of orders is always inclusive of VAT unless it concerns a shipment outside the EU or for customers with a valid VAT number outside Belgium. In the latter cases, the customer does not owe VAT.
Delivery times and transport
The delivery times are given for purely indicative purposes only. For design lighting, this delivery period may be longer. If more than 2 months have passed since the order, it is possible to cancel it in writing. Business customers do not have this right to cancel.
Please note that in the case of deliveries outside the EU, you as a customer will always be charged import duties and taxes. Import duties and taxes are always borne by you as a customer.
The delivered goods remain the property of the seller until full payment of the invoices has been made.
If the shipment is sent abroad, PerfectLights BV acts as the exporter and the recipient as the importer. Local recycling contributions must be declared by the recipient. PerfectLights BV cannot be held responsible for indicating local or national recycling contributions.
Retention of title
When you place an order as a customer and choose to collect your order from our store, you are expected to collect it within a period of 2 weeks. This period starts from the moment that all ordered products are ready in our store. We will send you an email once your order is complete and ready for collection.
When you place an order as a customer and choose to have your order delivered, we expect payment before the order is sent to you. Your order will remain reserved in our warehouse for 2 weeks. This period starts from the moment that all ordered products are ready in our store. We will also send you an email once your order is complete and ready for collection.
If you do not collect your order or do not pay within the period of 2 weeks, we reserve the right to put your ordered products back in stock and to cancel the order.
Payments and refunds
Payments, refunds and invoicing are always made in Euro.
In the case of refunds, the original amount is always refunded in Euro. If a currency other than Euro is used in your country, the refund will be made according to the exchange rate at that time. We are not responsible for any exchange rate fluctuations that may occur between the moment of purchase/payment and the moment of refund.
Right of withdrawal
At PerfectLights.be you can exchange or return a product within 14 days of receiving the product, without penalty and without giving a reason, according to the European right of withdrawal. Mentioning the reason for return is therefore not mandatory, but can be useful for us to improve our service and offer. The shipping costs for returns are always borne by the customer.
Before you return a product, it may be useful to first send this to our customer service by email ([email protected]). You will then receive a return document and this way, the handling can take place faster when the return arrives at our warehouse.
Conditions:
An item will only be accepted for return if it meets all our return conditions. Any deviation from this may result in a refusal of the return:
The products must be complete (including all accessories, manuals and documentation).
Products must be undamaged and in the original (undamaged) packaging. Products must not show any signs of use, they may only be viewed as they would be in a physical store. If you install or use the products anyway, this means that you accept the products.
The original packaging must always be in at least one outer packaging.
The original packaging must not be soiled in any way (for example by labels, stickers, damage, inscriptions, etc.).
Items that have been purchased in our showroom, and as such have been approved for purchase by the customer in our showroom, cannot be returned. This also applies to items that have already been exchanged. Once you have received your return document, you have 14 calendar days to return your shipment to us.
Exceptions:
The right of withdrawal does not apply to products that are custom-made for the customer, custom-made or on products that are clearly intended for a specific person.
The right of withdrawal does not apply to items that are used, damaged or incomplete.
The European right of withdrawal does not apply to business customers (i.e. customers with a company name and/or VAT number).
The European right of withdrawal does not apply to orders that result from a quote/price request requested by the customer.
The European right of withdrawal only applies to orders delivered in the 28 EU member states + Iceland, Liechtenstein and Norway.
Method of withdrawal and return:
Follow the steps below if you wish to withdraw and return your order.
Let us know via the standard form or by e-mail that you wish to return your purchased product, and this within 14 days of receiving your ordered product. Always state your customer number, invoice number and the products you wish to return. Once you have received your return document, you have 14 calendar days to return your shipment to us. Stating the reason for return is therefore not mandatory, but can be useful for us to improve our service. Click on the link below to download the standard form:
You have the product delivered at your expense and risk to the following return address:
PerfectLights.be Return
Kruisbeeldstraat 72
9220 Hamme
Belgium
If the product is lost and/or damaged during the return shipment, this is
your responsibility and Perfectlights BV cannot be held liable.
If you are making a return shipment from outside the European Union, please always use an official courier service (for example UPS, TNT, DHL, ...), never use a postal company. If you do use a postal company, you will be held responsible for all customs formalities.
When the return shipment arrives at our warehouse, we will check as soon as possible whether the product meets the return conditions and inform you of our decision by email. If the product meets the return conditions, we will credit the full order amount (minus any transport costs) to your account.
Please note: we will only refund you the price paid minus the shipping costs to deliver the product to you - if any. The shipping costs to return the product are always at your expense.
If the product deviates slightly from our return conditions (i.e. if the product is still suitable for resale), the return can be accepted. However, in this case, you may be charged costs for depreciation.
If the product does not meet the return conditions, it remains your property and you must collect it within 14 calendar days. If desired, we can return the product, at your expense, with a transport company. If the refused return is still in our warehouse after 14 calendar days, you will be informed by email that the product is no longer our responsibility. From then on, you may be charged storage costs.
Warranty and guarantee
The standard warranty period is 2 years on lighting equipment
(not on light sources).
The warranty is excluded for visible defects from the moment the goods are accepted in our warehouses. The warranty is limited to replacement by equivalent goods, whereby any consequential damage and any costs such as transport and insurance are borne by the buyer.
The warranty expires if the maintenance stated with the goods
instructions/manual were not complied with, if the delivered product was used incorrectly or if the customer had changes made without our express permission.
The seller can never be held liable for promises that were not made in writing.
The seller cannot be held liable for damage to devices or installations due to weather conditions such as storm, snow, hail, water infiltration, lightning strike, etc.; defects caused by overvoltage of the electricity network; defects caused by incorrect connection of devices and cabling by the customer; wear and tear or defect as a result of negligent maintenance, overheating due to the use of a too high wattage light bulb or halogen lamp; indirect costs caused by the defective item being used outdoors.
Conformity and warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded.
2. A guarantee arrangement offered by the entrepreneur, manufacturer or importer does not affect the rights and claims that the consumer can assert against the entrepreneur on the basis of the law and/or the distance contract in connection with a failure to comply with the entrepreneur's obligations.
Complaints
Every complaint must be sent to us by registered mail within 3 working days of delivery; after this period, the goods are deemed to have been approved. Packaging materials must be retained for inspection. If the customer refuses to receive the goods, they will be stored at the customer's expense and risk until full payment has been made.
The consumer will receive a period within 5 working days in which he will receive a proposal for resolving the dispute from the seller.
Payment terms
Our invoices are payable in advance to account number IBAN BE24001921564138, BIC GEBABEBB or cash/Bancontact upon collection from our showroom.
Failure to pay an invoice on its due date results in the immediate claimability of all invoices, even those not yet due, and also allows us to suspend or cancel all current orders.
Any invoice not paid on its due date will automatically and without prior notice of default incur conventional interest of 10% per year. A conventional compensation of 10% of the invoice amount is also claimable. In the event of a dispute, only the courts of the district of Dendermonde are competent.
Privacy policy
PerfectLights BV-PerfectLights.be respects Belgian and European legislation on the protection of personal data and privacy.
All data collected on this website is only used to improve our service and to inform you about our products and services. Under no circumstances will it be passed on, sold or rented to third parties.
Responsible:
The person responsible for processing personal data is PerfectLights BV, represented by:
Gaetan Vermeire
Kruisbeeldstraat 72
9220 Hamme
BELGIUM
E-mail: [email protected]
Telephone: +3252895221
Personal data:
PerfectLights BV does not keep a separate database of regular visitors to the website. Of course, data is stored of visitors who place an order via this website. This data is required in order to be able to process an order administratively correctly. Everyone always has the right to inspect and possibly change his or her personal data. Please contact the person responsible for processing personal data for this.
Distribution to third parties:
None of the information obtained on this website is passed on to third parties.
Cookies:
This website works with cookies. These are small text files that are stored on the user's PC in order to guarantee the technical functioning of this website. The data stored herein is limited to the technically required minimum. Every user can always delete his or her own cookies.
E-mail:
This website does not work with forms that are sent via e-mail. The data that PerfectLights BV receives when you manually send an e-mail to us, may be stored in an address book but will not be passed on to third parties without your permission. After requesting this from PerfectLights BV, you have the right to consult your possible data from the address book at any time and to demand changes, in accordance with the applicable law. Please contact the person responsible for processing the personal data for this.
Statistics:
For the website of PerfectLights.be statistics are kept about the visitors of this website. The following data are recorded for this purpose:
- The domain (e.g. .BE, .COM, .NET, ...).
- The host.
- Date, time and duration of the visit.
- Which pages are opened during the visit.
- Which operating system (e.g. Windows XP, Linux, ...) and which internet browser (e.g. Internet Explorer, Netscape Navigator, Safari, ...) you use.
- How you ended up on the website (e.g. via a search engine, by typing in the address directly, ...).
- Which error messages you receive (or not).
Questions:
For questions and additional information about the privacy policy of PerfectLights BV, you can contact:
Applicable law - Competent court
Belgian law applies. In the event of any disputes, only the Courts of the district of Dendermonde or the Justice of the Peace of Hamme are competent.
Out-of-court settlement
In the event of out-of-court settlement of the dispute, the Consumer Ombudsman of the FPS Economy is competent to receive any request for out-of-court settlement of consumer disputes. It will in turn either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman via this link: http://www.consumentenombudsdienst.be//nl.
In the event of disputes of a cross-border nature, you can also use the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.
'My account' data
All data presented in “my account” are indicative and show the data as they were taken from our ERP system. This data is regularly updated several times a day. In case of inconsistencies between the data presented in "my account" and the ERP system, the data in the ERP system is considered leading.